• DSO Creditor
• CSEA (Child Support Enforcement Agency) in the state in which the creditor lives

Generate the Initial DSO Letters

There are three ways to open the DSO Initial Letter report:

• From the Trustee Suite Home Page, click on the DSO links, “xx Initial DSO Letter(s) not yet sent” under the ‘Actions’ section.  This option allows you to print the reports in bulk;
• Click on ‘Reports’ in the Trustee Suite Main Menu toolbar, click on the ‘Case’ tab from the Print Reports screen and select ‘DSO Initial Letter’ from the menu.  This option enables you to print the reports in bulk from here as well;

-OR-

• From the Form Selection toolbar on the far left side of the screen, click on the ‘Case’ tab, select the ‘Reports’ link under the Case sub-menu (beneath the tabs on the far left side of the screen) and select ‘DSO Initial Letter’ from the drop-down menu.  This option allows you to print letters only for the selected case.

Note:  Select the ‘Redact’ checkbox under the ‘Print’ link to exclude SSNs from displaying.

DSO Initial Letter Contents

• Name of Debtor & Case Number
• Name of Holder of Claim
• Name & Address of Child Support Enforcement Agency
• The DSO initial and discharge letters support both Debtor and Co-Debtor options.

Generate the Discharge DSO Letter

The Discharge DSO Letter is the last step in the case closing process.  This letter is sent after the debtor has received a discharge date by the court.  Trustee Suite will automatically download the discharge date into the discharged date field.  Users who do not receive the discharge date from ECF will need to manually type this date in the ‘Dates’ tab located in the Case Information screen (accessed via the Form Selection toolbar on the far left side of the page; select the ‘Case’ tab).

Once the date is entered, either via download or manually, the system will indicate that a DSO Discharge Letter is needed via an Alert on the Trustee Suite Home Page.

Click on the link to generate these letters in bulk.

Accessing the DSO Discharge Letter Parameters Screen:

There are two ways to access the DSO Discharge Letter parameters screen:

• From ‘Reports’ in the Trustee Suite Main Menu toolbar, click on the ‘Case’ tab.  This option allows you to batch print the letters for all cases.-OR-
• From the ‘Case’ sub-menu (beneath the tabs on the far left side of the screen), click on the ‘Reports’ link.  This option enables you to print letters only for the selected case.

Discharge Letters are generated for both spouse and respective child support agency.  This letter contains the following information:

• Debtor last known address
• Debtor last known employer
• Non Dischargeable Debt such as preference and fraudulent transfers.

Additional Information

Reaffirmations:  Any creditor entered into a reaffirmation agreement with a debtor will be listed.  Trustee Suite can pull this information automatically and enter the creditor name into the DSO screen from the CM/ECF docket.  You may also manually type the name in the field provided on the DSO screen.

The DSO initial and discharge letters support both Debtor and Co-Debtor options.